The options you set here will be the default Overview options that the Supervisor App uses when it's opened initially. They are written into the browsers LocalStorage repository. They can be changed at any time, of course, and the changes are written immediately to LocalStorage to become the new default Overview settings.
Close slide out
This is the 'close' icon for the Overview tab options slide out panel. It's slightly different from the configuration option panels close icon, the 'X', because this panel never really closes as such, instead it really just slides out of the way, to the left of the browser window, hence the '<'. This means the panel slides in and out much more quickly than the configuration panels and is easy to use when it's accessed frequently.
You may wish to exclude certain ACD Skills from the Overview tab. Just check those ACD Skills you want to see, uncheck all others. Only checked ACD Skills will be displayed on the Overview tab. This is a display option only.
When entering dates for reports, charts, and the overview, it's possible to select what are known as relative dates.
These relative dates are calculated with regard to the current date so that they remain relevant to the period intended over time, unlike actual dates which cover only a specific period.
Although relative dates are flexible and remain relevant over time, there may be a case where you need to enter a specific range of dates. You can type a date directly into the date field, or click on the date field and a calendar control will drop down below the field. Use the mouse to select a date, scrolling between months via the <> arrow icons at the top of the control,
or click the May 2015 field to bring up a different control that allows you to quickly scroll between months and years.
To exclude calls that occur outside of the normal working hours of the Call Center, which may otherwise affect performance measures, add a start and end time to the Overview options. All data outside these times is ignored.
You can't type directly into the start and end time fields, instead use the drop down time selector to change the times.
