Skills by Agent Calls Handling

 

The top stacked bar chart will show the ACD calls answered and lost for each ACD Agent that handled any ACD calls for any of your selected ACD Skills between the date and time range that you entered in the chart options panel. One entry per agent.

 

 

The bottom stacked bar chart will show an entry for each ACD agent showing the call performance averages for that agent, ring, conversation (talk), and wrap-up times.

 

As with all the bar charts, individual data series can be turned off or on by clicking the series legend on the right side of the charts. Also, if you hover the mouse over a data series, tooltips will be displayed with additional data for the specific item.

 

 

 

And, of course, the data used to generate the charts can be exported into XSLX format by clicking the export icon at the bottom right of the chart tab. See Exporting Charts for details.