Configure Layout

 

 

Click the icon to close the slide out and return to the main Wallboard App

 

 

 

This table will show you all the ACD Skills in your Call Center, scrolling if there are more Skills than can be conveniently displayed.

 

Next to each ACD Skill is a check box that will be checked if the Skill is currently included on the layout, and unchecked if not. The small icon at the left of the Skill name can be selected for drag-and-drop operation. The skills will be displayed on the screen in the same order as you set up here.  See Panel order for details of how to change the display order.

 

 

 

To include an ACD Skill on the layout, simply check the Skill in the list, and uncheck those Skills that you do not want to include in the layout.

 

 

 

The layout divides the browser window into as many 'columns' as you've selected, which controls the width of the displayed wallboards.

 

For a more detailed look go to Columns and Rows.

 

 

 

 

The Wallboard app has a 'traffic light' colour system to show how each is performing compared to whatever statistical measure the user has chosen to measure them against. Four measures are available, Service Level %, Agents Logged On, Calls In Queue, and Calls Waiting Time. See Setting Thresholds for a more detailed explanation of the Traffic Light system.

 

 

 

Select the particular statistical measure you want to monitor. This applies to all wallboards being displayed, it's a global value across the app. Different measures can be used in different Wallboard apps if required.

 

 

 

Do not forget to 'Apply' the changes you make, otherwise they will be ignored by the App. Click 'Cancel' to exit the Slide out without making any changes