Wrap-up Codes at a Glance

 
This report has no Group By options, it is available in summary format only and includes the following information:
 
  • Wrap-up Code
  • Answered
  • Avg. answer
  • Avg. call time
  • Avg. talk
  • Avg. wrap-up
  • Service level %
  • Transferred incoming
  • Trasnferred outgoing
  • Longest talk
  • Longest wrap-up
 
Example report printout: