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“It Takes A Lot To Be A Leader”
NoJitter.comAccording to an article on NoJitter.com, a leading source of objective analysis for enterprise communications professionals, the “ability to scale horizontally and vertically” is required for a company to get to a “vaunted position” like Mitel, who was a winner in six different Enterprise PBX Customer Satisfaction categories, has:
“While Mitel launched in the 1970s with PBXs and distribution to small customers, its acquisitions of Aastra (2013), which owned the Enterprise division of Ericsson; and ShoreTel (2017), a technology powerhouse run for years by the PBX guru John Combs, forever changed the company’s scalability. Between 2013 and 2017, Mitel became enterprise customer-qualified because Aastra had a worldwide footprint -- required by enterprises -- and big PBXs, as did ShoreTel, whose average customer was twice the size of Mitel’s, according to Eastern Management Group quarterly PBX shipment numbers."
NoJitter.com also points out that “there are a lot of moving parts to be a well-regarded enterprise PBX provider”, such as “global coverage” and “systems integration.” Head to their website to see what else goes into being a leader.