We invite you to an informational session for all Mitel partners to review the latest innovations in contact center technologies and how to position contact center solutions.
The emergence of the Digital Economy has led companies to transform their call centers into omnichannel customer experience centers. Many companies struggle to make the transition seamlessly and are looking for partners to help them navigate through the hurdles of digital communication channels. More and more, companies need Workforce Optimization solutions like Workforce Management, Interaction Recording, Quality Management and Speech Analytics to successfully operate an omnichannel customer experience center. They’re also looking at AI-powered Chatbots and Agent Assist technology to modernize the customer and agent experience.
In this session, Mitel experts will cover:
Mitel Contact Center Portfolio Overview
Google AI-powered Virtual Agent / Agent Assist
Mitel Workforce Optimization
Contact Center Trends
Courtyard by Marriott Salt Lake City Downtown 345 West 100 South Salt Lake City, UT 84101Map