Customer Contact Week

Las Vegas, NV Monday, 24 June 2019 7:00 AM (PST) - Wednesday, 26 June 2019 3:00 PM (PST)

Event Sidebar

About Customer Contact Week:
CW Vegas gathers nearly 3,000 attendees ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery. Our 20th anniversary delivers 7 tracks of cutting-edge content, 80 interactive discussion groups, and an expo hall with nearly 200 customer-centric solution providers: the biggest and most robust CCW ever! 

Visit with Mitel at Customer Contact Week:

Attend Mitel’s Workshop on June 25th
Supercharge Your CX with Customer Journey Mapping
8:15 am – 10:45 am

Every customer’s journey is different. Building a “one-size-fits-all” customer experience is a recipe for dissatisfied customers. Your customers expect you to have a complete view of them and their unique omnichannel journey as they connect with you at different parts of their journey. In this insightful workshop, learn how two companies mapped their customer journeys to supercharge their CX.


  • Eric Laracuente, Director Contact Center Technology, Secura Insurance Group
  • Matthew Clare, Director of Contact Center Solutions, Mitel

Mitel Booth #902
In the expo hall Mitel will be demonstrating its latest innovations in customer experience management including MiCloud Flex Contact Center and Contact Center as a Service.

Mitel is happy to offer 20% off your registration by using promotional Code 20CCW_MITEL. To book a demo or meeting at CCW, contact the Mitel Event team.

Learn more about Mitel’s Call Center and Customer Experience Solutions.


The Mirage 3400 S Las Vegas Blvd Las Vegas, NV 89109

Ready to talk to sales? Contact us.