Mitel Takes Lead in SMB Market Share

August 26, 2008

Mitel Takes Lead in SMB Market Share

Mitel Takes Lead in SMB Market Share

InfoTech Research finds Mitel edged out Cisco, Avaya and Nortel for Top Spot in US


According to the report titled “InfoTrack for Unified Communications: 2008 SMB Market Analysis” (IUC), Mitel captured 17.2 percent of the 2007 SMB IP telephony market, well ahead of major competitors like Cisco, Avaya and Nortel. Following its merger with InterTel in 2007, Mitel gained 8.5 percent of market share beating its closest competitor NEC by 3.4 percent. InfoTech defines the SMB market as Small Businesses (SB) with two to 100 employees and Medium Businesses (MB) with 101 to 500 employees.

"We’re very excited to be acknowledged again as the SMB leader”, noted Rick Dell, president of sales for Mitel U.S. “The strength of the Mitel brand in the SMB market is well known. With a growing portfolio and expanding channels to market, we continue to increase our market footprint and reinforce our position as the trusted provider of unified communications for growing businesses across the United States."

During 2007, IPT shipments to the U.S. SMB market increased by 18 percent, compared to 2006. Results from the InfoTech InfoTrack Unified Communications (IUC) research study indicate that 19 percent of small businesses surveyed had already started implementing IPT by the end of 2007, while 16 percent indicated that they had already completed their migration from TDM to IPT and 41 percent planning to implement IPT including eight percent that had conducted trials. Of the medium businesses that participated in the survey, 16 percent had completed the migration to IPT and 32 percent indicated that they had already started implementing IPT. Another 32 percent noted that they were planning to implement IPT including three percent that had conducted trials. Only 20 percent of the MBs had no plans for IPT implementation.

In June, Mitel introduced new unified communications products tailored to address the needs of growing SMBs with easy to deploy messaging, audio and web conferencing, mobility solutions, and easy-to-use IP desk phones that help drive efficiency and productivity, increase customer satisfaction and grow revenues.

About InfoTech
InfoTech, a division of T3i Group LLC, provides global market intelligence on telecom and unified communications equipment vendors, including shipment, revenue and market share data. T3i Group’s other business units include telecom pricing and tariff database firm, Tarifica; telephony equipment feature and functionality database firm, TelecomTactics; and telecom industry news, information and webinar provider, TelecomWeb ( T3i Group is headquartered in Parsippany, New Jersey, with additional offices in New York City, London, England and Cherry Hill, New Jersey.

About Mitel

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to and follow us on Twitter @Mitel.

Mitel is the registered trademark of Mitel Networks Corporation. All other trademarks are the property of their respective owners.

Contact Information

Mitel Public Relations

Email: [email protected]

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