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When it comes to the customer experience, providing guests with the ultimate level of service is critical in the business of hotels and hospitality. Mitel has helped hospitality organizations around the globe provide five-star communications solutions to their clients and staff – and we can help you develop your vision for a more connected future, too.
Here are six real-world examples of hotels and hospitality businesses that have used Mitel’s communications and collaboration technology to improve their guest experiences and operations.
Dusit Thani Abu Dhabi
The old Dusit Thani Abu Dhabi telephony system couldn’t keep up with the massive hotel’s high demands. The new hotel communications solution had to transform the guest and staff experience with a full-featured contact center, innovative integrations, and state-of-the-art hardware.
Read about how the Dusit Thani Abu Dhabi expanded its hospitality communications solution.
Grand Hotel Villa Serbelloni
A historic property doesn’t have to use an antique PBX system, and the Grand Hotel Villa Serbelloni sought a modern hotel communications solution. They required a fully integrated, reliable phone system to enhance the guest experience and improve staff communication.
Find out how the Grand Hotel Villa Serbelloni brought its telephony system into the present day.
InterContinental Nha Trang
Sometimes, an old hospitality communications solution doesn’t need to be fully replaced—it needs to be future-proofed. The InterContinental Nha Trang hotel wanted to update its communications and collaboration capabilities while retaining its existing technology investments.
Learn how the InterContinental Nha Trang combined old and new hotel communications solutions.
Lenkerhof Hotel and Gourmet Spa Resort
The old phone system at the Lenkerhof Hotel was outdated, unreliable, and didn’t have a unified connection across the extensive resort complex. The upgraded communications and collaboration solution had to elevate the guest experience while boosting security and improving employee productivity.
Discover how the Lenkerhof Hotel created a connected, secure resort with a new communications system.
Marriott Palm Beach Gardens
A complete renovation of the Marriott Palm Beach Gardens was an opportunity to overhaul the property’s outdated phone system. The new communications solution needed to be hospitality-focused, with dependable connectivity, excellent quality, and the potential to evolve with the hotel.
Find out how the Marriott Palm Beach Gardens upgraded its hotel communications during renovations.
Silver Cloud Hotels
The Silver Cloud Hotels brand sought to modernize its hospitality communications systems with a centralized reservation system and streamlined processes. The rollout had to be smooth and unified across all the chain’s boutique locations to ensure an uninterrupted guest experience.
Read about how Silver Cloud Hotels seamlessly elevated hospitality communications at multiple locations.
Feeling inspired by these stories of hotel and hospitality communications makeovers? Contact us to learn how Mitel can help bring your vision to life.
