A Look Back at Mitel Next

A Look Back at Mitel Next 2023

3 min read

May 18, 2023

Mitel Next, our signature annual partner conference, was back in person worldwide for 2023. For the first time since pre-pandemic February 2020, the Mitel team gathered with over 400 partners, key consultants, and sponsors to deep dive into strategy, vision, product roadmap, and enablement and to celebrate partner award winners from across the globe.

The global Mitel teams delivered hours of mainstage content, dedicated breakout sessions, Solution Center networking, executive meetings, Partner Advisory Council sessions, and a fireside chat with Mitel Co-Founder Terry Matthews before culminating in awards celebrations showcasing Mitel’s best-performing partners over the last year.

The entire event was designed based on feedback from our partners, kicking off with a keynote by CEO Tarun Loomba that clarified how we got to where we are and the massive opportunity ahead that he sees for Mitel and all partners in our ecosystem.

It wasn’t enough to speak theoretically. Sessions outlined why we’re confident that Mitel and our partners are uniquely poised to take advantage of a massive global unified communications (UC) opportunity and why partners can be sure they’ve backed the right horse with Mitel. We outlined our investments in technology and innovation, highlighted enhancements to the Mitel Global Partner Program, and dove deep into the product roadmap and the exciting ways we integrate Mitel technology with critical applications in the core vertical markets Mitel serves.

We talked at length about Contact Center; MiVoice Business (MiVB) and its increased accessibility thanks to the release of the SMB Controller for MiVB; MX-One, MIR; collaboration tools; the simplicity of the MiVoice Business and Microsoft Teams integration; and how our data can dramatically reduce churn and improve partners’ win rates and profits as they upsell/cross-sell within their own installed base or look to tackle new logos, just to name a few hot topics.

Dedicated Solution Centers hosted Mitel technical booths, and our strategic sponsors, including:

Mitel Next Partner Feedback

The crowds remained strong and engaged throughout the events. Overall feedback from attendees was that they believe in Mitel’s strategic direction; they feel the alignment across the entire organization; they love the focus on net new UC growth through verticals, and that the foundation of Mitel’s Customer Lifecycle Management strategy makes sense. Post-event survey results currently show that:

89.41% of respondents strongly agree or agree, “By attending Mitel Next 2023, I better understand Mitel’s strategy.”
85% of respondents strongly agree or agree that “Mitel Next 2023 strengthen by engagement with, and commitment to, Mitel.”
94.12% of respondents strongly agree or agree that “Mitel Next allowed me to ask important questions.”

Some comments that have been captured since the event include:

“Well done. One of the best in 20+ years of events like this.”
“The best in years.”
“As a first-time sponsor, we felt we were part of the experience rather than just a side element or someone helping pay the bills. Very well done.”
“Time well spent. The event was well organized and message aligned.”
“It was much better organized than comparable events and encouraged all attendees to engage.”

Award winners were honored for their impressive performance over the past year, including revenue and seat growth, and for providing customers with flexible and future-proof business communications solutions that drive modernization in a fast-changing world.

Partner Award Winners

Congratulations to the following partners:

Americas Winners

ANZ Subscription Partner of the Year – Fastcom
ANZ Partner of the Year – Essential Data + Voice
SWA Partner of the Year – Marco Technologies
MiVoice Business Subscription Partner of the Year – IPRO
Contact Center Partner of the Year – Morse Communications
Hospitality Partner of the Year – Cloud 5 Communications
Healthcare Partner of the Year – IPC
Financial Services Partner of the Year – BSB
Education Partner of the Year – High Point Networks
Government Partner of the Year – Marco Technologies
LATAM Partner of the Year – Mexicana de Alta Comunicación
Canadian Partner of the Year – Incotel-ISQ Inc
US Growth Partner of the Year – IPC
US Partner of the Year – Marco Technologies

Central Region Winners

Check out all the photos and videos from the Central Region event here.

Fast Growing Partner of the Year – ALISON Slovakia s.r.o., Slovakia
Service Provider Partner of the Year – Swisscom (Schweiz) AG, Switzerland
Distribution Partner of the Year – ComBridge AG, Switzerland
Collaboration Partner of the Year – T&N AG, Switzerland
Medium & Large Enterprise Partner of the Year – Digital System Servis, Kazakhstan
Financial Services Partner of the Year – K-Businesscom, Austria
Contact Centre Partner of the Year – Partner Communications Company Ltd., Israel
Innovation Partner of the Year – Telenor Sweden AB, Sweden
Hospitality Partner of the Year – Middle East Africa Asia Connect W.L.L, Qatar
Public Sector Partner of the Year – Saudi Ericsson Communications Co. Ltd., Saudi Arabia
Healthcare Partner of the Year – Ostertag DeTeWe GmbH, Germany
SWA Partner of the Year – Damovo Deutschland GmbH & Co. KG, Germany
SMB Partner of the Year – cs communication systems GmbH, Germany
Retail Partner of the Year – HEIN Netzwerktechnik GmbH, Germany