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The healthcare sector plays an extremely important role in society. As the demand for clinical services keeps growing, hospitals and clinics have to deal with high volumes of calls and inquiries in a fast-paced environment.

With the growing patient expectations and increasing demands on the health system, maintaining satisfactory levels of customer care is vital to the success of any healthcare business. This is why, in order to respond to the increasingly pressing demands of the trade, healthcare facilities are adopting modern cloud telephony systems. These systems are designed to streamline seamless call flow for internal communication between teams, suppliers, and patients. 

Cloud phone systems automatically route inbound calls to any phone number within the organisation to facilitate a time-effective exchange of information between all parties.

Leveraging Cloud Phone Systems for Success

Whilst enhanced communication is perhaps the biggest benefit of adopting cloud phone system solutions, it is not the only one. In fact, when leveraged effectively, cloud telephony improves customer service for internal teams, and also allows for quicker deployment and adaptation to the changing needs of each individual business.

Along with providing state-of-the-art features such as IT Help Desk, paging, Nurse Call, and more, cloud telephony improves on existing hardware and supports hybrid work environments. As a result, clinical facilities can meet or even exceed their patients’ expectations in terms of customer services. In addition, these smart technologies only require a reasonable and cost-effective upfront investment.

Choosing The Right Cloud Telephony Product For Your Healthcare Business

No matter your specific objectives, choosing the right cloud phone system is paramount to your entrepreneurial success. In the ever-changing scenario of our times, patients’ needs are continuously evolving. Upgrading your healthcare business’s IT environment can support you in the delivery of immaculate customer care as well as help you roll out newer services like Telemedicine.

As a global market leader in business communications empowering over two billion businesses worldwide, Mitel is committed to helping you bring out your healthcare organisation’s potential.

If you would like more information on how to design the best strategy to improve your healthcare business’s internal and external communication in a cost-effective manner, we would be delighted to assist you. Do not hesitate to schedule a consultation with us today.

Mike Phillips

Senior UC Consultant

With nearly a decade of experience at Mitel, Mike Phillips focuses predominantly on new business. He articulates Mitel's cloud consumption models to a diverse range of industries and businesses stakeholders, helping them significantly reduce operating costs while preserving data governance and fulfilling new regulatory requirements.

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