Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience & Call Center
Discover the difference between omnichannel and multichannel, and why an omnichannel approach is right for your business, including technology tips.
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Artificial intelligence (AI) will improve everyday life in many ways, but it has great and as yet untapped potential to disrupt the customer experience.
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Artificial intelligence (AI) is the secret to optimizing your customer experience in the highly competitive digital age. Here is how to make it work for your business.
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Learn how to build a seamless handoff between bots and agents. Not only does that help the customer today, it strengthens the customer experience for years to come.
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Like an iceberg, consumers only see the tip of how AI is revolutionizing the customer experience. There is so much more going on behind the scenes.
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Shameem Smillie of Mitel weighs in on how businesses can win bigger efficiency gains and boost their customer experience using omnichannel capabilities.
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Consumers rely on their mobile devices for everything, providing valuable information about their buying habits that can be leveraged to offer a better customer experience and increased profits, but only when that information is contextualized and used strategically.
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Optimizing your contact center for the customer experience is the key to building loyalty and increasing profits. Here is how to get started.
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Fans want ticketing to be simple. Unified communications delivers on their expectations, so you get people in, seated and ready to enjoy the show in no time.
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To provide the flexibility contact center agents want and the cost-effective operations business leaders expect, lean on workforce management technology to make agent scheduling simple.
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