Mitel Blog | Customer Experience & Call Center

The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: Customer Experience & Call Center

Latest Posts

Customer Experience & Call Center, Remote Working | January 20, 2021

Agents are under so much pressure today, and that can adversely affect the customer experience. Here are some of our best tips to help.

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The Changing Face of Higher Education

Digital Transformation, Remote Working, Customer Experience & Call Center | November 26, 2020

The hybrid learning environment means building an entirely new experience for students at post-secondary institutions. This Making Connections Podcast episode explores how Middlesex University has been making it work.

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The Year in CX

Customer Experience & Call Center, News & Trends, Remote Working | November 20, 2020

One year has accelerated the expectations for customer experience into something more immediate, more available. In this Twitter #MitelChats, experts discuss the impact on the global marketplace.

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Holiday Specials: How to Create a Superior Online Shopping Experience

Customer Experience & Call Center, Digital Transformation, Remote Working | November 18, 2020

Now more than ever, retailers must offer customers a personalized and efficient online shopping experience―or lose out on critical holiday sales.

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The Rise of the Chatbots

Customer Experience & Call Center, News & Trends, Productivity & Efficiency, Remote Working | October 19, 2020

More businesses are choosing to use chatbots to help them operate at scale while at a distance. Find out what their customers are getting out of it.

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Lessons from the Trenches: #WFH Six Months Later

Conferencing & Collaboration, Customer Experience & Call Center, Digital Transformation, News & Trends, Productivity & Efficiency, Remote Working | October 07, 2020

After six months of working from home, the voices of Mitel have learned a thing or two about how to make it easier.

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The Future of Retail

Customer Experience & Call Center, News & Trends, Remote Working, Digital Transformation | September 28, 2020

The future success or failure of retail is now dependent on how each individual business adapts to the drastic shift to online shopping.

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The Challenge with Charities

News & Trends, Productivity & Efficiency, Customer Experience & Call Center | September 14, 2020

Charities are facing greater challenges than ever before. In this episode of the Making Connections podcast we get candid with Minnie's Food Pantry to better understand the struggles and solutions.

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Strengthening the Fan Experience in the Face of the Extraordinary

Customer Experience & Call Center, News & Trends, Remote Working | August 03, 2020

In its crowning moment, how do the newly-crowned Premier League champions connect with fans while social distancing? In this podcast episode, we sit down with Liverpool FC to find out.

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