Latest Posts

Topic: Customer Success

TOPICS

October 23, 2023

How To Empower Education IT Teams with User Performance Monitoring

Discover eight challenges IT teams face in hybrid-learning environments and how monitoring solutions helped UMass Boston proactively detect and resolve performance issues.

healthcare worker burnout thumb
Digital Transformation

October 16, 2023

Improve the Healthcare Professional Experience and Reduce Burnout with these 7 Steps

Healthcare workers are exhausted and overworked. Improve staff experience and patient outcomes by streamlining operations with AI and automation. 

Communications & Collaboration

October 04, 2023

How Libro Credit Union Enhanced Member Experiences with Performance Monitoring

Explore IT teams' challenges in the fast-paced financial services sector and discover how Mitel Performance Analytics empowered Libro Credit Union to transform user experiences, optimize performance, and enhance collaboration.

Expert Insights

June 26, 2023

Why Customer Lifecycle Management is Critical for Unified Communications Success

Metrigy’s Irwin Lazar explains the importance of a customer lifecycle management program in unified communications.

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Customer Success

June 05, 2023

4 Call Center Agent Performance Tracking Metrics You're Overlooking

Brightmetrics uncovers four underestimated call center agent metrics that can revolutionize the customer experience.

Product News

April 03, 2023

Visns Studio Revolutionizes Communications in Hazardous Environments Using Mitel CloudLink

We examine how Visns Studio leveraged Mitel's CloudLink APIs and the Mitel Developer Program to develop a custom integration for a funeral home client.

Customer Success

February 13, 2023

The Top 3 Traits Every Successful Customer Experience Team Needs to Have

The right technology gives employees the agility, autonomy, and alignment they need to deliver exceptional customer experiences. Activate these traits today.

Industries

November 22, 2022

4 Things Nonprofits Need from Their Communications Solutions

Nonprofits rely on connections to change the world, and their communications systems must work as hard as they do. Here’s what they need to make it happen.

Customer Success

April 27, 2022

Q&A with the Mitel User Group's Bob Baddeley

What is the Mitel User Group (MUG) and what's in store for the global community this year? We asked Bob Baddeley, Global MUG President.

The 8 Most Important Call Center Trends To Watch In 2020
Customer Success

April 19, 2022

The 9 Most Important Call Center Trends of 2022

Last year shaped up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2022, we have identified nine of the most influential trends affecting centers so far.

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