Latest Posts

Topic: Digital Transformation

January 13, 2025

How NHS Grampian Employs Mitel Performance Analytics to Ensure Critical Healthcare

Discover how NHS Grampian uses Mitel Performance Analytics to enhance IT management and ensure reliable, critical healthcare communications.

Customer Experience

January 07, 2025

The Vital Role of Hybrid Unified Communications in Healthcare Organizations

Today’s hybrid unified communications (UC) platforms allow healthcare organizations to optimize their infrastructure and investments while maintaining data security. Learn more in Mitel CTO Luiz Domingos' HIT Consultant article.

Industries

January 02, 2025

Revolutionizing Healthcare with Generative AI and Unified Communications

Explore how generative AI and unified communications revolutionize healthcare by streamlining workflows and enhancing personalized patient care.

Communications & Collaboration

December 12, 2024

A Blueprint for Success: Mitel's Hybrid Communications Strategy

Discover Mitel’s hybrid communications strategy for Unified Communications, Generative AI, and CX platforms—tailored solutions to meet today’s enterprise demands.

Communications & Collaboration

December 03, 2024

Empowering Your Workforce with Multimodal Communications

Learn how multimodal communication empowers frontline workers, enhances customer experience, and breaks down silos in this installment of our blog series.

Communications & Collaboration

November 21, 2024

Why Getting Communications Infrastructure Right Has Become a Challenge

Explore Mitel’s 7 Dimensions of Communication Flexibility and Control, designed to help organizations find a communications solution that meets current and future needs.

Cloud Migration

October 22, 2024

Hybrid Cloud: Readying Communications for the Technology of the Future

Explore how Mitel empowers businesses, boosts frontline worker productivity, and ensures data control and compliance in our hybrid cloud communications series.

Digital Transformation

October 14, 2024

Bringing AI Into the Contact Centre

Explore how AI transforms contact centres with tools like chatbots and agent assistants, boosting customer satisfaction, and enhancing efficiency. Originally published in Comms Business.

Customer Experience

September 30, 2024

14 Ways How AI-Powered Contact Centers Are Transforming Customer Service

Explore how AI-powered contact centers transform customer service with automation, personalization, and seamless adaptation to hybrid work models.

Digital Transformation

September 24, 2024

The Hidden Costs of Industrialized Communications

A hybrid cloud communications approach empowers organizations to support worker diversity. It enables productivity improvements for knowledge and frontline workers while delivering more flexibility and control over data, compliance, and security.

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