The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: News & Trends

Latest Posts

2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2019, we have identified nine of the most influential trends affecting centers so far.

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Switching from ISDN to the National Broadband Network will allow your business to take advantage of new technologies such as unified communications.

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How and where we work is changing. Mitel CEO Rich McBee explains the impact communications technology is having on this change in this Futures In Focus podcast.

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News & Trends | August 06, 2019

Mitel named a leader in the unified communications and collaboration market, according to the new IDC MarketScape report.

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Artificial intelligence (AI) is the secret to optimizing your customer experience in the highly competitive digital age. Here is how to make it work for your business.

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Learn how to build a seamless handoff between bots and agents. Not only does that help the customer today, it strengthens the customer experience for years to come.

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For this final installment in his "When Artificial Intelligence Meets Collaboration" blog series, expert Ryan Smith imagines how external resources could provide unprecedented access to knowledge when businesses need it most.

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Like an iceberg, consumers only see the tip of how AI is revolutionizing the customer experience. There is so much more going on behind the scenes.

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News & Trends | June 24, 2019

Giving back to the communities where we live and work is crucial. One outstanding organization Mitel continues to serve is Christie Lake Kids, an Ottawa non-profit that provides free summer camp and other programs to hundreds of underprivileged Ottawa area kids. Learn more about their mission.

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News & Trends | June 20, 2019

With the historic Mitel and MLB Present London Series just a few weeks away, we tested attendees at the 2019 UC Expo in London on their baseball knowledge. See how they did in two short videos.

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