Latest Posts

Topic: Productivity & Efficiency

March 10, 2025

Beyond the Call: Unlocking Intelligence in Every Interaction with AI

AI-assisted call intelligence helps organizations gain insights, streamline operations, and improve decisions. See how it can help enhance the value of conversations.

Industries

March 03, 2025

How Generative AI Shapes Government Technology

Discover how Generative AI (GenAI) transforms government technology, enhancing policy generation, citizen engagement, and decision-making for better public services.

Communications & Collaboration

February 24, 2025

How Generative AI Transforms Collaboration and Enhances Workflows

Discover how generative AI transforms collaboration by unlocking tribal knowledge, optimizing workflows, and enhancing project success.

Digital Transformation

January 28, 2025

Defining Future Uses for Generative AI in Business Communications

Discover how generative AI transforms organization communications through automation, personalization, and compliance, setting the stage for future innovation.

Industries

January 20, 2025

How Unified Communications Serves Today’s Healthcare Consumer

Unified communications in healthcare enable better access to information, communication with providers, and personal health management, which is vital for elder care.

Customer Success

January 13, 2025

How NHS Grampian Employs Mitel Performance Analytics to Ensure Critical Healthcare

Discover how NHS Grampian uses Mitel Performance Analytics to enhance IT management and ensure reliable, critical healthcare communications.

Customer Experience

December 10, 2024

How to Improve the Healthcare Experience

Integrate communications, streamline workflows, and improve staff experiences in healthcare to enhance patient and resident experiences, including elder care.

IoT & M2M

December 04, 2024

IoT is Revolutionizing Healthcare Communications

Explore how IoT is transforming healthcare through wearable tech, asset management, and smart devices. This has improved patient care and operational efficiency, with significant implications for elder care.

Product News

November 26, 2024

How Mitel Performance Analytics 3.5 Future-Proofs Business Communications

Mitel Performance Analytics 3.5 future-proofs business communications with deep visibility, proactive issue resolution, and seamless tech integration.

Digital Transformation

October 14, 2024

Bringing AI Into the Contact Centre

Explore how AI transforms contact centres with tools like chatbots and agent assistants, boosting customer satisfaction, and enhancing efficiency. Originally published in Comms Business.

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