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Despite the readily available modern communication tools, local governments are still falling behind in adopting innovative solutions for the betterment of their workflow and service delivery. As a result, the general public is often prone to associating public assistance with unnecessary wait times and difficult communication.

Given the importance of the services provided by these institutions, it is time for many of them to consider a significant upgrade to their communication systems. Around the world, more councils are investing in integrating their existing infrastructure using cloud technology. This allows them to better serve their communities in many ways.

The Inevitable Shift to Cloud Technology Culture

Ever since the offset of the 2020 COVID-19 pandemic, society has witnessed an enormous shift towards digitalisation. Services that were once delivered in person have now become available online. Over two years in, it is now clear that many of these fundamental changes are bound to outlive the pandemic.

Luckily, there is no shortage of tools available for councils to streamline all-important communication with their communities. Cloud technology offers a cost-effective, easily applicable alternative to the more traditional, brick-and-mortar telephony systems often employed in the public sector.

Providing Ad-hoc Solutions for Public Councils

There is no shortage of ways cloud technology can help councils become more efficient. This technology spares councils the initial investment of rebuilding the existing infrastructure from scratch as it can be seamlessly integrated into the hardware already at hand.

Moreover, cloud technology can dramatically improve customer experience by streamlining the government in such a way that callers are connected to their desired department right away. This prevents unnecessary queueing. Self-service capabilities can also adjust to authentication procedures and other functions requiring human voice or video.

Mitel’s Flexible Solution

The flexibility and scalability of the cloud offers organisations the opportunity to up and downsize their operations on a per-need basis. Furthermore, innovative tools such as Cloudlink provide councils with the unprecedented opportunity to simply integrate or develop cloud-based applications to effectively connect citizens and devices. 

Whilst some public organisations will opt out of the shift to cloud technology in the short term, responding to the rapidly increasing need for the fast and seamless delivery of important services is paramount for councils to thrive. 

At Mitel, we specialise in delivering the best cloud technology specifically tailored to your organisations needs. If you would like to schedule a consultation to discuss how cloud technology can make your council more accessible to the community, do not hesitate to get in touch today.

Steve Comerford

UC Solutions Consultant

With over 20 years of business communications experience, Steve has supported organisations of all sizes, spanning an array of industries, globally. Through demystifying technology and focusing on delivering business outcomes, Steve continues to support customers and partners navigate through an ever-evolving cloud, UC, and CX market.

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