Get the Most out of Hotel Communication Systems

1 min read

Steve Comerford | October 28, 2022

Digital transformation is at the core of the tourism and hospitality industry. In recent years, hotel communication systems have felt the urge to encompass all aspects of the travel experience to ensure the highest efficiency, safety, and customer care standards.

For this reason, experts in the field are now redefining the industry as a “holistic, interconnected environment.” This refers to the need for a heightened internal communication infrastructure and improved communication between staff and hotel guests.

Hotel Communication Systems Are One Of A Kind

Nowadays, nearly every single business relies on digital technology in some shape or form. Notwithstanding, when it comes to the travel sector, specific rules apply.

Understanding the industry's specific needs is essential to make the best out of hotel communication systems. From creating a consistent brand image to accommodating (or even exceeding) increasingly high standards of customer service and improving management operations, hotel facilities face more than their fair share of challenges. 

As travel boasts a 60% increase compared to pre-pandemic levels, the hospitality sector will likely face fierce competition. Can your hotel keep up with the communication demands of a large influx of guests? Remaining alert and future-ready now is particularly important to organisational expansion. 

Enhancing Existing Infrastructure For Improved Hotel Communication

Upon thorough analysis of the hotel facility’s strengths and areas of improvement, the next step is to implement solutions designed to facilitate communication and improve guest experience from booking to check-out. From the moment your guest connects with you, you should be able to match each conversation to them, their booking details, and any enquiries.

This can be ensured by integrating state-of-the-art telephony solutions with the hotel’s existing hardware infrastructure. Modern collaboration tools can help hoteliers provide a healthier, more productive work environment to their staff, which reflects on customer care and, ultimately, the business’s ROI.

At Mitel, we boast decades of experience in facilitating the best communication solutions for all businesses, specifically businesses in the hotel industry. Through mindful integration, your business can make the most out of its existing infrastructure without needing a costly and time-consuming IT redesign. It’s simple.

If you would like to brainstorm new ways to help your hotel business grow using integrated hotel communications solutions, do not hesitate to schedule a consultation today.

Steve ComerfordUC Solutions Consultant

With over 20 years of business communications experience, Steve has supported organisations of all sizes, spanning an array of industries, globally. Through demystifying technology and focusing on delivering business outcomes, Steve continues to support customers and partners navigate through an ever-evolving cloud, UC, and CX market.

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