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How Mitel's Call Control Instance Gives Healthcare Institutions “Dedicated Control”

2 min read

Steve Comerford | March 08, 2024

The trade-offs between convenience and security become paramount in the ever-evolving unified communications (UC) landscape. Multi-tenanted solutions, such as Microsoft Teams and Zoom, offer collaboration efficiency but raise concerns about customization limitations and shared security risks.


We’ll explain why call control instances provide a relative advantage, particularly for healthcare institutions where secure and mission-critical communications are imperative.


What is Dedicated Call Control, and Why Does it Matter?


Dedicated call control architecture allocates specific resources and features exclusively to individual users or organizations, optimizing performance and tailoring the system to unique needs. It can also be deployed as on-premise, hybrid, private, or public cloud models, further aligning with the specific security policies of individual healthcare providers. This design offers a more personalized and efficient communication environment and minimizes the risk of potential disruptions caused by shared infrastructure.


Dedicated call control architecture empowers businesses with an individualized communication framework, setting flexibility, security, and tailored functionality apart from multi-tenanted alternatives' broader, shared nature.


4 Reasons to Choose Mitel Dedicated Call Control in Healthcare


1. Complete Ownership of Maintenance and Updates


Mitel distinguishes itself by affording hospitals unprecedented control over their instances. Hospitals can schedule maintenance and software updates at their convenience, minimizing downtime and aligning with operational needs. This autonomy ensures tailored update strategies, adapting to unique hospital requirements while upholding security and compliance standards. In a healthcare setting where continuous communication is vital, Mitel's approach allows adaptability to operational hours, avoiding disruptions during high-patient-activity periods.


Suppose an issue should occur when upgrading with Mitel. In that case, the system can always be rolled back whilst the problem is being investigated, unlike Unified Communications as a Service (UCaaS) providers where upgrades are rolled out ‘on-mass,’ regardless of implications.


2. Customisation for Unique Communication Needs


Mitel's dedication to customisation is akin to owning a house rather than renting. A crucial advantage is the ability to design and customize communication systems according to specific hospital needs.


Mitel's integration of CloudLink further enhances the flexibility of dedicated instances, providing a bridge between the latest cloud technology and dedicated solutions. This innovation accelerates the delivery of new features and updates and provides a platform where unique customization can be tailored to your organization.


3. Effective Change Control Management


Change control is paramount in critical systems, especially in healthcare. Hospitals cannot afford to be subject to vendor-driven upgrades, emphasizing the need for control over when and how system modifications occur. Mitel's dedicated call control instance empowers hospitals to plan for the worst while ensuring any contingencies are in place, minimizing potential outages and interruptions to patient care.


4. Choice and Flexibility on Deployment


Mitel distinguishes itself by offering three deployment architectures: public cloud aligns with modern business application architecture, private cloud reduces reliance on physical hardware, and on-site deployment ensures local site survivability. Moreover, Mitel provides flexibility in deployment, allowing it to be implemented in the customer's or a partner's environment. Regardless of the deployment model, every instance is dedicated to an individual customer. This flexibility not only aligns with the unique needs of healthcare organizations but also provides options for compliance with data residency requirements and industry regulations.


Case Study: Optimizing Communication Processes with Mitel


The Turku University Hospital (TYKS), one of Finland's largest hospitals, employs approximately 8,000 health care, administration, finance, technology, and maintenance professionals. Its operating area is geographically vast and consists of several branches. This creates challenges for IT and communications connections, which must function flawlessly around the clock in the hospital environment.


“Initially, we had doubts about integrating data and telephone service in the same network in the highly critical hospital environment, but it is the way to go today. All hospital units and their personnel operate within the same network and telecommunications services. Most importantly, the connections are faster, and the units and personnel can be more easily reached,” Juha Rantasalo, Director of Technology, Turku University Hospital (TYKS)


Take Control of Your Critical Healthcare Communications


Mitel's dedication to providing healthcare institutions with dedicated call control instances offers unparalleled advantages. The ability to schedule maintenance, tailor updates, and customize communication systems ensures that hospitals can uphold the highest security, compliance, and operational efficiency standards in the dynamic UC landscape.



Want To Learn More? Contact Mike Phillips or Steve Comerford to help you understand your options.


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Steve ComerfordUC Solutions Consultant

With over 20 years of business communications experience, Steve has supported organisations of all sizes, spanning an array of industries globally. Through demystifying technology and focusing on delivering business outcomes, Steve continues to support customers and partners navigate through an ever-evolving cloud, UC, and CX market.

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