Mitel Achieves Consecutive Aragon Globe Leader Positions in Intelligent UCC and Intelligent Contact Center

In today’s fast-paced communications landscape, leadership isn’t just about adapting to change—it’s about driving it. At Mitel, we’re proud to announce that we’ve been recognized as leaders in consecutive Intelligent Unified Communications and Contact Center Globes by Aragon Research. This recognition is more than an accolade; it’s a validation of our commitment to delivering cutting-edge solutions for our customers while enabling success for our channel partners.

The Path to Leadership: Mitel’s Journey

The unified communications industry has experienced profound shifts—from cloud migration and portfolio consolidation to the growing demand for hybrid solutions. While many struggled to keep pace, Mitel stayed ahead by staying true to our customers’ needs: offering flexible, reliable solutions that fit their unique models.

Whether it’s supporting on-premises infrastructure, cloud-native solutions, or hybrid deployments, Mitel has remained focused on delivering value through decades of technical expertise, customer-focused innovation, and strategic partnerships. This dedication has culminated in industry-leading solutions recognized for their performance, scalability, and customer impact. Earning back-to-back Aragon Globe Leader distinctions is a testament to our commitment to staying at the forefront of communications innovation.

Empowering Customers with Tailored Communication Solutions

For our customers, this recognition reinforces that Mitel isn’t just a vendor—we’re a partner in their success. With solutions designed for performance, scalability, and adaptability, we’re helping organizations navigate a changing communications landscape with confidence.

Mitel offers flexible deployment models to meet diverse needs—whether private, on-premises, or hybrid configurations—all supported by CapEx and OpEx purchasing options. Our hybrid cloud capabilities enable businesses to grow globally while meeting regional operational requirements, making solutions like Mitel Secure Cloud ideal for highly regulated industries. Industry-specific solutions, such as OpenScape Xpert for time-critical applications, demonstrate our ability to tailor communications to the demands of specific sectors. Backed by our global partner network, Mitel ensures you have the tools and support to thrive.

Driving Growth and Success for Our Channel Partners

For channel partners, Mitel’s leadership creates exciting opportunities for growth and collaboration. This recognition by Aragon not only validates our solutions but also provides partners with the credibility to confidently recommend Mitel to their customers.

We support our partners with dedicated resources, training, and marketing tools to help them leverage our leadership status and win in the market. Being a Mitel partner means working alongside a brand that is consistently acknowledged for industry excellence. Together, we’re not just responding to market demands—we’re shaping the future of communications.

Working with a Leader in Unified Communications

Innovation has always been the foundation of Mitel’s success. Take Virtual Care Collaboration Solution  (VCCS) as an example—it’s revolutionizing healthcare communication by enabling secure, seamless collaboration for medical teams, ultimately improving patient care. This commitment to solving real-world challenges is at the core of our leadership.

And with the support of Mitel’s Common Communication’s Framework, we ensure an outcome driven approach Whether on-premises, hybrid, or cloud. Mitel sets the standard for what organizations expect from unified communications providers.

What’s Next: Continuing the Leader Momentum

Mitel’s innovation journey continues. We’re doubling down on investments in hybrid solutions, AI-driven innovations, and enhanced customer engagement tools to meet the demands of a rapidly changing market. Looking ahead, we’re excited to share upcoming initiatives, including advanced AI integrations and strategic partnerships that will amplify the value we deliver.

For both customers and partners, our promise remains clear: Mitel will continue to deliver best-in-class solutions, staying ahead of industry trends and ensuring that our ecosystem thrives in the years to come.

Driving the Future of Communications

Being named a leader in back-to-back Aragon Globes underscores our relentless focus on innovation, customer success, and partner collaboration. This recognition isn’t just a milestone—it’s a call to keep pushing boundaries. Together with our customers and partners, we’ll continue to shape the future of communications and drive meaningful impact in the years ahead.

To learn more about how Mitel, as your communication vendor, supports your communication landscape vision, we invite you to download the full iUC&C Globe and ICC Globe or contact a sales representative today.