Navigating Hybrid Cloud Communications: Steering Success with UC Services Expertise

Welcome to the fourth installment of our blog series exploring Mitel’s 7 Dimensions of Communication Control and Flexibility in hybrid cloud communications.

So far, we’ve explored the constant evolution of the communication technology landscape and its challenges to modernizing communications infrastructure, multimodal’s opportunity to bring knowledge and frontline workers in sync, and the critical importance of integrations to workflows and applications for operational improvements.

Next, we’ll explore the oft-overlooked but essential role of Services and how Mitel’s deep portfolio can assist you in finding and managing the right solution.

The shift to hybrid cloud environments presents exciting opportunities and complex challenges for organizations of all sizes.

Unified Communications (UC) Services is critical in supporting organizations through every stage of their hybrid cloud journey. Mitel offers a complete end-to-end service lifecycle, from the initial advisory and requirement discovery phase to managing and optimizing.

A Human-Centric Approach to Hybrid Cloud Communication Success

True hybrid cloud success hinges on a human-centric approach beyond simply acquiring technology.

It’s essential to understand what success looks like for your organization, what you have in place today for your communications solution, and how best to transform that solution to the hybrid cloud environment. We see this initial phase as the most critical – it’s about successful change management – achieving a successful transformation with minimal risk.

Next, we recognize that a hybrid environment brings additional operational complexity; components of the hybrid solution may come from different vendors and introduce new support capabilities that you may not have. Mitel provides Managed Services to overcome these issues so you can confidently deploy and support your business.

Mitel has over 1,100 experts worldwide who work with customers and partners to ensure organizations achieve their communications goals. This support is amplified by a global network of delivery centers providing around-the-clock coverage, offering standard support services through to comprehensive managed services.

The Power of UC Expertise

To help customers get the most out of their communications solution, our UC services portfolio covers all phases of your journey to a hybrid environment:

Advise

Mitel’s experienced consultants will collaborate to help you explore the potential of digitally transforming your existing set-up, considering your organization's stakeholders, needs, and target outcomes.  

Transform

By leveraging Mitel’s expertise, your organization can confidently navigate complex deployment processes, minimizing risks and optimizing your time to value. Our professional services streamline the implementation of cutting-edge technology solutions to maximize the value of technological investments.

Operate

Spanning the complete spectrum from self-maintained approaches to fully managed operations, Mitel’s services allow you to manage your solution however you want, backed by our expertise and experience as the solution vendor.

Optimize

Mitel’s Success services focus on refining processes with you to help you achieve objectives. Complementary to our Discovery services, which focus on understanding the desired outcomes, we work with you in an ongoing engagement to realize those outcomes with UC expertise.

Empowering Organizations and Partners

We understand that every organization has unique needs. That’s why we offer a comprehensive suite of services, from low-touch support to fully managed service offerings tailored to your specific requirements. Whether you’re a direct customer or a partner, we collaborate closely to deliver the right level of support.

We provide services that enhance our partners' capabilities, enabling them to expand their offerings and grow their organizations while ensuring Mitel supports them as the technology vendor for their customers.

Mitel’s global service coverage – whether directly through Mitel or via an accredited channel partner – offers unparalleled reach and expertise in the UC industry. This allows us to serve customers worldwide while supporting the unique needs of each region, ensuring consistent service delivery regardless of location.

Maximizing Your Investment

By leveraging Mitel’s services, organizations can:

• Reduce Costs: Optimize cloud resource utilization, minimize operational expenses, and avoid costly mistakes derailing your cloud initiatives.


• Increase Agility: Adapt quickly to changing demands by leveraging the flexibility and scalability inherent in cloud environments.


• Focus on Core Business: Outsource IT tasks and free up internal resources to focus on core activities and drive innovation.


• Accelerate time to value: Get deployments right the first time, follow tried and tested practices, and leverage our expertise to deliver the expected benefits faster.

Building Success with UC Services Expertise

Imagine a large healthcare organization seeking to migrate its patient communication systems to a secure, patient health record-compliant cloud environment. Mitel’s services can ensure a smooth migration, contributing to the customer’s end-to-end patient record compliance while minimizing disruption to patient care.

Or consider a retail company looking to modernize its IT infrastructure to support a growing online presence. Mitel can help develop a strategic implementation roadmap, optimize resource utilization, and ensure seamless integration with existing systems to help maximize communication workflows.

Building Digital Fortitude with Mitel

In the dynamic landscape of communications technologies, services are no longer a luxury but a necessity. By embracing the expertise, guidance, and support offered through Mitel’s services, organizations can navigate the complexities of cloud adoption, mitigate risks, and unlock the full potential of their hybrid cloud investments.

In the future, we’ll explore the critical concept of digital fortitude in communication infrastructure and processes and discuss how organizations can build resilience in the face of cyber threats, navigate the complexities of the digital landscape, and thrive in an increasingly interconnected world. Stay tuned for valuable insights and actionable strategies to enhance your organization’s digital fortitude.