Mitel Solutions Alliance

Enabling integrations with Mitel’s core portfolio

Enabling third-party partners to create applications and services that integrate and inter-operate with Mitel’s core business communications portfolio.

 

WHAT IS MITEL SOLUTIONS ALLIANCE?

 

The Mitel Solutions Alliance (MSA) provides a vehicle for a wide range of third-party partner companies to leverage Mitel’s open Application Programming Interfaces (APIs) and resources to create applications and services that integrate and interoperate with Mitel’s core business communications portfolio. The program also creates awareness of MSA partner products and services among Mitel resellers and customers.

The MSA program is founded on a mutual commitment to cooperation and a common strategic approach to developing long-term partner relationships, and where applicable, integrating partner solutions into Mitel’s portfolio. With easy-to-use, open standard interfaces, a rich suite of developer resources, and low barriers to engagement, the MSA delivers innovative solutions to Mitel customers that meet the highest levels of quality and reliability.

 

Who benefits from Mitel Solutions Alliance?

FIND INTEROPERABLE SOLUTIONS

 

What third-party applications and integrations are available today? Click the link below to see our current public selection. It includes offerings from MSA Partners, third-party developers, and Mitel-built apps and integrations. Maybe it’ll inspire you to create your own app, or maybe you’ll find something you want to sell to your customers. The possibilities are wide open.

 

View Apps & Integrations Here >

GET CERTIFIED

 

An up-to-date Mitel Interop Certification is required to obtain Mitel Product Support assistance for any third-party partner product/service/solution that integrates and/or interoperates with Mitel core products.

 

The Mitel Interoperability Certification Program:

 

How to engage:

Certification Badges

Mitel offers a range of interoperability test and certification levels, to align with the business requirements of Mitel, our third-party partners, and Mitel channel sales partners, as summarized below:

New MSA Certification Leval/Badges:

 Interop Cert     level/badges Applicable MSA Partner Category
Interop Testing by Test Scope Payment plan MSA Support Tier 2 Support Via Sold by Test responsibility
 Qualified (MQT) Recognized & Engaged
Partner under the guidance & reviewed by MSA Cert Lab
Basic Interface/API
a) Mitel Recognized Partner Fee based
b) Mitel Engaged Partner Contractual
Yes with contract Partner or Mitel Partner or Mitel Direct Partner
Compatible (MCT) Recognized & Engaged Mitel Cert Lab Basic & Advanced Interface/API a) Mitel Recognized Partner Fee based
b) Mitel Engaged Partner Contractual
Yes with contract Partner or Mitel Partner or Mitel Direct Mitel
Prime (MPT) Prime Mitel Corp PB (see comment) Interface/API a) Mitel Prime Contractual Yes with contract Mitel Mitel Ressellers & Mitel Direct Prime/OEM by contract (Through Mitel NPI/QA with Deeper Product Verif./Strategic)

ACCESS DEVELOPER RESOURCES

 

MSA enables third-party partners to create applications and services that integrate and inter-operate with Mitel’s core business communications portfolio. Developer Tools. APIs, drivers, interfaces and protocols, lab systems, toolkits, and technical documentation to enable rapid development and integration of products with the full range of Mitel communications products

 

MSA API Portfolio Summary by Member Level

MSA APIs & interfaces offer a broad suite of integration options into the Mitel product portfolio. This includes toolkits, interfaces, developer documentation, and test plans, designed to enable MSA members to rapidly integrate their products with Mitel communications platforms and voice-enabled technologies.

All API and interface documentation is available via the MSA Partner member level (no charge): 

Mitel makes it easy for prospective commercial developers to ‘test-drive’ the Web Services-based OIG API platform for MiVoice Business. Join MSA at the free MSA Partner member level and then contact MSA to make a reservation for the OIG Hosted Virtual Lab.

 

Already a member? Sign in.

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