Americas
Oceania
Call recording is your business's ability to record a voice conversation over an audio source. Active calls or conference calls can be recorded and then stored as a digital file to be transcripted or listened to at a later stage. Call recording is also known as phone recording or voice logging.
Call recording works with the addition of hardware and software that taps into phone lines and records the conversations. The digital file is stored for playback or to generate a transcription. Your business needs will determine the type of call recording solution that will work best. Variables include the calling method, the number of users, and whether they are in one location or multiple. Legally, you cannot record a call without notifying participants. The recording can be set to start automatically or will be initiated manually by the agent or employee. In most options, your chosen interface will allow you to activate the recording feature. There are numerous call recording solutions on the market, and not all will be installed, as we have mentioned above.
The ability to listen to and review calls offers a variety of business benefits:
Most businesses will benefit from using call recording functions for the reasons mentioned above. For some, it is a non-negotiable tool to provide quality service: