Americas
Oceania
Multilingual support extends the customer support experience to people who don’t speak English, or who are more comfortable conversing in another language. The service works by offering your customers a language choice when they call your support line or browse to your company website. After identifying their language preference, your customers will be transferred to a support person or content they can readily understand.
Multilingual support is vital if your business operates internationally, or if a meaningful segment of your customer base speaks a language other than your business' primary one. Multilingual support can help you:
Use cases for multilingual support include:
If you sell a product or service online to a potentially global audience, multilingual support can help you reach out to more potential customers.