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The MiContact Center Enterprise contact center provides intelligent skills-based routing and can handle up to 40,000 calls per hour. It enables calls to be promptly transferred to the right people. Its features include multimedia support (voice, e-mail, SMS, internet collaboration, fax and web chat in a single virtual queue), mobility for agents, a virtual contact center for distributed sites and multi-tenancy. It also includes reporting in realtime display as well as and analytics report capabilities for management.
Looking to establish itself as an industry expert and expand globally, Intelling teamed up with Mitel to power its customer experience.
Read MoreThe management of EuroAirport decided in February 2009 to replace old obsolete telephone system through a modern, open communication system and as flexible and international as possible.
Read MoreSubstantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.
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