downloadcasestudypdf
Europe Hospitality Midsize Hybrid

At A Glance

A historic jewel in the Alpine landscape of Austria, the monastery has been combining faith, tradition, and dynamic entrepreneurship with a rich spectrum of cultural activities for almost 950 years. With its diverse operations – from a winery, ski resort, and farm right through to forestry, wood production, and property management – the Abbey faced the challenge of finding a hybrid communications system that combines analog and digital communication and VoIP.

Goals

The Abbey needed an all-in-one unified communications and collaboration (UCC) platform that offered high-performance voice and unified communications (UC) functions that impressed with their user-friendliness and adaptability.

Maximizing operational efficiency while improving traditional processes was important, as was reconciling ecological responsibility and technological excellence. As part of their sustainable and economical approach, the monastery’s dated HiPath system, used for decades, must be migrated into their new solution. This reflected the Abbey's desire to use existing resources efficiently while remaining at the forefront of technology.

Results

After selecting a local, well-known technology partner in the Salzburg region, the decision was made to go with the Unify OpenScape Business solution. The all-in-one platform for UCC offers high-performance voice and UC functions that impress with their user-friendliness and adaptability.

A vital role in this process is the monastery's new partnership with its technology partner, which brings fresh perspectives and technical know-how into the historic walls of the monastery. The collaboration opens new horizons in communication while the Abbey's timeless tradition remains intact.

The staff at the Abbey, in the Admont wood industry, and at real estate management STIA Immo GmbH – over 400 subscribers in total – profit from the state-of-the-art communications solution. Thanks to OpenScape Business mobility functions, such as myPortal to go, they can receive and make calls via mobile devices. In addition, the one-number concept enables every employee to be reached via a single phone number, which appreciably simplifies internal and external communication.

myPortal, the user-friendly UC client of OpenScape Business, significantly assists in optimizing day-to-day operations. It allows Abbey staff to easily configure individual settings, such as reachability and call rerouting and improves their voicemail handling, which can be accessed directly from their computers. Moreover, recently added functions for opening doors and camera monitoring by phone make security management easier.

The display of employee availability on the myAttendant call console makes call control easier in the Abbey’s phone exchange. External callers can also reach the Abbey's economic enterprises more quickly through an automated call attendant with intuitive voice dialogs.

Benedictine Abbey Admont uses Unify OpenScape Business as a highly available hybrid solution, enabling cutting-edge VoIP communication and analog telephony. This is particularly important because of the meters-thick walls in the monastery, which make it difficult to lay network cables for IP telephony.

- IT Central Administration, Benedictine Abbey Admont

SIMILAR SUCCESS STORIES
Case Study
The City of Marseille

The City of Marseille wanted to modernize its entire telephony system by adopting a two-step approach: an iso-functional migration and progressive addition of unified communications services.

Read More
Case Study
Best Western Premier Mariemont Inn

The Best Western Premier Mariemont Inn is a boutique, 45-room hotel located in Cincinnati’s historic Mariemont Village. Situated in a 1929 building designed to look like a Tudor manor, the 5-star inn welcomes guests with modern amenities and old-world charm.

Read More
Case Study
Grand Hotel Villa Serbelloni

As one of the most prestigious historic hotels in the area, Grand Hotel Villa Serbelloni needed a modern communications system that would exceed guests’ high expectations. They required a modern communications solution that could improve staff productivity and mobility.

Read More

LET'S TALK ABOUT HOW MITEL CAN HELP YOUR BUSINESS