BOSTON RED SOX™

The Red Sox™ had an aging Avaya communications system. Managing the system required a service agreement with an outside vendor. The costs of maintenance were mounting and the reliability of the solution was problematic. The club decided it was time to explore other telephony options.

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The Red Sox™ wanted their communications to keep pace with technology and provide great customer service to fans. When evaluating vendors, a solution that enabled effective communication with season ticket holders, front-office personnel, sales teams and baseball scouting personnel out in the field was pivotal.

Goals

More reliability and reduced cost
Better alignment with their future vision for innovation
Need for an environment that was easy-to-use and could be effectively managed and administered by a limited staff

Results

Better data via reporting of daily call activity
Enhanced customer service
Ability to manage the system remotely
Resilient and secure for multi-site deployments
Ease-of-use for offsite employees

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Major League Baseball

“Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of Major League Baseball® and our 30 clubs,” said Chris Marinak, executive vice president of strategy, technology and innovation with MLB®.

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San Diego Padres™

The San Diego Padres™ are blazing the trail to the cloud and setting the technology standard for the league.

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LA Kings

The Los Angeles Kings, a two-time Stanley Cup-winning NHL franchise, pride themselves on a highly successful on-ice product. In an effort to improve internal communications and interactions with fans, the Kings chose a Mitel solution for a seamless experience.

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