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MiContact Center Quality Management automatically records, stores and organizes telephone conversations, providing multiple benefits to any business call center environment. Call monitoring, playback and evaluation, report generation, search functionality and much more can all be conducted through the highly intuitive user interface.
MiContact Center Quality Management’s call recording capabilities allow Circle BMW to train their staff using actual customer interactions, making it easier to meet the needs of their customers.
“MiContact Center Quality Management has been rock solid,” said Dave Reinhold, Circle BMW’s network administrator. “We use it mostly as a training tool. You monitor conversations with customers and you can tell your people, ‘Rather than saying things this way and possibly giving the customer a bad impression, maybe you should say this instead, and approach the conversation from a different angle.’ It really helps us deliver consistently excellent service to our customers.”
Originally operated out of a church basement, the Skagit Valley Food Co-op facility now occupies half of a city block with an adjacent space for food production. The co-op has used Mitel MiVoice Office 250 with a primary rate interface (PRI) connection and T1 phone line since 2014.
Read MoreIn Belgium, VMG needed uniformity. Through several acquisitions, VMG grew rapidly, but this simultaneously resulted in using various disparate legacy phone systems that were time-consuming to manage.
Read MoreTien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.
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