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COSASCO

Cosasco needed a quick, seamless, and affordable way to move from their outdated on-premises phone system to a cloud solution that evolved with the changing workforce needs brought on by the 2020 pandemic.
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After moving to Dubai’s Silicon Oasis, Cosasco found itself with a telephone system that could not support the shift to remote and hybrid working environments. Facing a lack of phone extensions for employees, the urgent need for updated technology drove the company to pursue a unified communications system that could support a widespread workforce at an affordable price. Mitel’s MiVoice Office Mobile Application offered the perfect solution.

Cosasco’s global IT department conducted a thorough evaluation of cloud systems from various vendors but found many offered products that had similar capabilities to their existing system, which wasn’t working. But after a smooth install of their Mitel solution, Cosasco witnessed an increase in worker productivity in their location-shifted workforce environments, and no longer struggled with missed calls.

Goals:
  • Employ a cloud communications system that can support remote and hybrid working
  • Increase productivity for remote workers
  • Reduce the number of missed calls due to lack of extensions
Results:
  • By replacing their existing outdated legacy phone system, Cosasco was able to streamline communications across multiple cloud applications to power engagement and efficiency at an affordable cost
  • A massive increase in employee productivity – Cosasco staff now follows a flexible schedule of work from office and telecommuting, resolving customer calls seamlessly on a platform ready for the future
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