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Econocom selected MiContact Center Enterprise and created OneDesk, a next-generation offer in IT support based on their new Mitel contact center solution. OneDesk now handles 2.5 million incoming calls a year, which is over 10,000 calls a day.
“We have chosen Mitel because we like its broad range of functions and robust infrastructure that matches our geographical locations."
- Samy Ouharzoune, Unified Systems and Communications Engineer at Econocom
In Belgium, VMG needed uniformity. Through several acquisitions, VMG grew rapidly, but this simultaneously resulted in using various disparate legacy phone systems that were time-consuming to manage.
Read MoreThe Skagit Valley Food Co-op has used Mitel MiVoice Office 250 with a primary rate interface (PRI) connection and T1 phone line since 2014.
Read MoreMicrosoft integration and digital transformation were made easier with this Mitel technology in place.
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