Product hero

Econocom

With nearly 11,000 employees across 19 countries, Econocom accelerates corporate digital transformation. While working to establish a next-generation offer in IT support, they began searching for a company that could provide the robust contact center solution component that was required.

Econocom selected MiContact Center Enterprise and created OneDesk, a next-generation offer in IT support based on their new Mitel contact center solution. OneDesk now handles 2.5 million incoming calls a year, which is over 10,000 calls a day.

“We have chosen Mitel because we like its broad range of functions and robust infrastructure that matches our geographical locations."
- Samy Ouharzoune, Unified Systems and Communications Engineer at Econocom

    Goals
    • Leverage the right contact center solution to build new offer around
    • Improve the customer experience
    Results
    • Optimized multi-channel and multi-device customer experience
    • Significant cost savings due to features like customized reporting reducing the amount of staff needed
    • Increased system security and rate of availability

Is this product right for you?

Similar Success Stories
Llewellyn Worldwide

Llewellyn needed to reduce costs and increase efficiency to remain competitive, and their new system had to be easy to use and manage.

Read More
Festival Foods

Festival Foods needed an advanced, scalable phone system, and Mitel delivered.

Read More
Tien Wah Press

Tien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.

Read More
Ready to talk to sales? Contact us.