Mitel MiVoice was the existing central communications platform for the company and was handling large call volumes as a result of significant expansion in business levels.
The one piece that was missing was an effective contact centre solution. Mitel were already the supplier and maintainer of the eNerds communications solution and so a meeting was arranged to discuss these issues and possible resolutions. Their local Mitel partner is a specialist integrator of comms technology and was able to suggest a unique solution to the issue that would be a truly collaborative piece of work.
First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.Read More
Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.Read More
Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.Read More