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Food for the Poor

Food for the Poor is a Florida nonprofit that was struggling to be efficient and effective in reaching support base, which limited their fundraising efforts and, ultimately, the amount of people they could help.
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They turned to Mitel for increased efficiency and data-gathering.

“A main deciding factor was the outbound dialer solution. The end users really liked the interface and we (the IT dept.) felt the flexibility, inherent functionality, and ease of use of the backend system would allow us to continue to provide the end users what they would need now, and in the future,” said Vickie Torregrossa, IS Director of Food for the Poor.

Goals
  • Improve efficiency and effectiveness regarding reaching support base 
  • Discover more modern, seamless technology 
  • Improve consistency 
Results
  • An efficient preview, progressive, power and predictive dialer 
  • Intuitive, easy to deploy, easy to modify call scripting 
  • Effective, easy-to-use methods of data import/export 
  • A tactical CRM solution 
  • Meaningful statistics on agent, data and dialer performance 

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