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They turned to Mitel for increased efficiency and data-gathering.
“A main deciding factor was the outbound dialer solution. The end users really liked the interface and we (the IT dept.) felt the flexibility, inherent functionality, and ease of use of the backend system would allow us to continue to provide the end users what they would need now, and in the future,” said Vickie Torregrossa, IS Director of Food for the Poor.
New Jersey SHARES is a statewide, non-profit organization that provides temporary assistance to individuals and families in need of help paying their energy bills. Its large call volume couldn’t be accommodated, calls were dropped, reporting was unreliable and call monitoring was difficult.
Read MoreMinnie’s Food Pantry was founded by Dr. Cheryl “Action” Jackson in 2008 in Dallas, TX, with a mission to provide healthy meals and resources to those in need by way of red-carpet treatment.
Read MoreMake-A-Wish needed to keep costs low while upgrading their communications system.
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