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They turned to Mitel for increased efficiency and data-gathering.
“A main deciding factor was the outbound dialer solution. The end users really liked the interface and we (the IT dept.) felt the flexibility, inherent functionality, and ease of use of the backend system would allow us to continue to provide the end users what they would need now, and in the future,” said Vickie Torregrossa, IS Director of Food for the Poor.
The United Service Organization depends heavily on it’s VoIP phone service, so they worked with Mitel to ensure that technology was reliable and cost-effective.
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In need of a telephony system upgrade, Ronald McDonald House New York began looking for an on-site PBX that was simple and cost-effective.
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New Jersey SHARES is a statewide, non-profit organization that provides temporary assistance to individuals and families in need of help paying their energy bills. Its large call volume couldn’t be accommodated, calls were dropped, reporting was unreliable and call monitoring was difficult.
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