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Prior to the Super Bowl, Harris County PSTS deployed new mobile technologies at the Houston Livestock Show and Rodeo, but came to the unfortunate realization that the technology wasn’t ready for the front line boots on the ground. They began searching for a new mobile communication and collaboration solution and developed a list of requirements, which included voice calling, group calling, global directory, video streaming and sharing, location services, and the ability for field personnel to communicate with each other and command staff individually or in small groups. They ultimately turned to Mitel Networks and the Mitel Secure Collaboration solution for emergency service/first responders.
“The use of mobile apps during Super Bowl LI facilitated a paradigm shift in the way public safety communicated by augmenting voice radio with messages, pictures, video sharing, location services and more,” said Shing Lin, Director, Harris County Public Safety Technology Services. “We are leading the way in operationalizing the use of data in public safety and hope that the industry is able to learn from the great success we had at Super Bowl.”
Responsible for delivering the Scottish Government’s nationwide energy efficiency scheme, Warmworks relies on a high-quality contact center function.
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Virginia Utility Public Service went with Mitel to help keep excavators and diggers safe.
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The United Service Organization depends heavily on it’s VoIP phone service, so they worked with Mitel to ensure that technology was reliable and cost-effective.
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