After using Mitel’s solutions, Heartland is confident they have found a successful partnership. Now, Heartland can make changes to their IVRs in real time, deliver merchant-branded customer experiences and ensure that payment information transferred via their IVR is secure and compliant.
“[Mitel] has proven to be one of the best technology partner selections I’ve made in my 30+ year career,” said Fred Byrd, Sr. Director Billing Solutions. “They provide us with a quality cloud-based service that reliably scales during our peak demand periods.”
Econocom required a robust contact center solution to build their new IT support offer around, and they selected Mitel’s MiContact Center Enterprise for its customer experience-boosting features.Read More
Llewellyn needed to reduce costs and increase efficiency to remain competitive, and their new system had to be easy to use and manage.Read More
Festival Foods needed an advanced, scalable phone system, and Mitel delivered.Read More