HYATT HOTELS CORPORATION

Hyatt manages luxury hotels and resorts around the globe, and both customers and employees needed a lot from their communications system.

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Hyatt Hotels Corporation has worked with Mitel for 25 years, so when they needed to upgrade to a modern communications solution that could provide the round-the-clock exceptional customer experience they built their reputation on, they turned to Mitel.

"Mitel has been a great partner and focused on growing mobility and ensuring the solutions that are being deployed are solvent," said Jeff Bzdawka, Senior Vice President of Global Hotel Operations.

goals

Improve easy of use and mobility
Reduce communications costs
Ensure consistent, excellent customer experience

results

Increased integration boosted productivity and reduced amount of management needed
Improved cost efficiency and Total Cost of Ownership
More reliable system enhanced customer experience

Products

Business Phone Systems

"It's important for us to ensure that our providers have a global vision-- that they understand the hospitality business. And we believe that Mitel does understand the hospitality business." Jeff Bzdawka, Senior Vice President of Global Hotel Operations Hyatt Hotels and Resorts

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