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Hospitality Case Studies

The right guest experience means your customers will not only return, but rave about your business. Our hospitality customers have found unique ways to take their guest experience to the next level. See what they've achieved with Mitel.

Hospitality

Your guests are judging your property even before they arrive, so it's important to partner with a communications technology provider who can help your business build a personalized, efficient and painless guest experience. From ease of check-in to faster room turnaround, Mitel's hospitality customers have found innovative, seamless ways to exceed their guests' expectations.

Case Study
Silver Cloud Hotels

Silver Cloud Hotels, headquartered in Bellevue, Washington, is a beloved local chain of boutique hotels in the picturesque Puget Sound area of Washington and Oregon.

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InterContinental Nha Trang

InterContinental Nha Trang, a luxury beachside retreat in Vietnam, upgraded to Mitel’s Unify OpenScape 4000 system for enhanced communication, guest experience, and staff collaboration.

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Benedictine Abbey Admont

Discover Benedictine Abbey Admont, a historic Austrian jewel that employs Unify OpenScape Business from Mitel for seamless communication.

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Marriott Palm Beach Gardens

The expansive, 282-room Marriott legacy property in Palm Beach Gardens is at the heart of Florida’s tourism hub. The locale thrives on corporate patronage while also embracing leisure travelers. The hotel capitalizes on its proximity to attractions like Roger Dean Chevrolet Stadium, legendary golf courses, and upscale shopping and dining establishments. 

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Aloft Palm Jumeirah Hotel Dubai

Located on the Eastern crescent of the artificial Palm Jumeirah archipelago in Dubai, Aloft Palm Jumeirah features 208 contemporary rooms with views of the Gulf and the vibrant city coastline. The hotel serves travelers from all over the world with breezy comfort and top-quality hospitality.

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Sofitel Abu Dhabi

Sofitel Abu Dhabi Corniche, part of the Accor portfolio, is a 5-star hotel in the heart of Abu Dhabi. Its 280 suites, meeting rooms, and amenities serve guests with a blend of French art de vivre with Arabic hospitality.

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Mercure Dubai Barsha Heights Hotel Suites And Apartments

As the largest address in the Mercure portfolio, Mercure Dubai had complex communication needs and a phone system that wasn’t modern enough to meet them. With thousands of phones in the building, they needed a hospitality-oriented solution to allow guests and staff to communicate no matter where they were.

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The Dixon Hotel

After identifiying the need for a major communications solution upgrade, a new London hotel selects Mitel MiVoice Business and MiVoice Border Gateway, providing a four-star guest experience and streamlining operations.

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Radisson Blu Hamburg

Radisson Blu Hamburg, together with the hotel’s long-standing ICT service provider, sought a reliable, state-of-the-art communications system that would be easy to manage and take productivity to the next level.

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Starwood Hotels - Resorts

Starwood went looking for a better way to handle their communications, and found Mitel.

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Red Funnel Ferries

Red Funnel improved its customer satisfaction levels by working with Mitel to better connect its employees to its customers across platforms.

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Peninsula Hot Springs

Peninsula Hot Springs was being weighed down by an unreliable, on-site, single telco phone system. With staff edging 350 and with a vastly more diverse business and service offerings, it engaged Mitel and Essential Data and Voice (EDV) to deploy a fully integrated cloud solution that has completely transformed the business.

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Mint Hotels

Mint Hotels was looking to stay on top of the latest communications technology, so they looked to Mitel for help.

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Mainsail Lodging and Development

To improve productivity and the customer experience, Mainsail Lodging and Development turned to Mitel.

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Hyatt Hotels Corporation

Mitel’s understanding of the hospitality business is the reason Hyatt Hotels relied on Mitel to provide the communications solutions they needed.

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Hotelbeds

Hotelbeds was growing, so they worked with Mitel to strategically grow their communications solution as well.

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Firmdale Hotels

Firmdale Hotels improved the guest experience using Mitel Performance Analytics.

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Abercrombie and Kent
Case Study
Abercrombie and Kent

A&K has chosen to standardize on a Mitel 3300 IP Communications Platform (ICP) with IP phones throughout its entire organization to improve customer service.

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