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James Fisher

James Fisher and Sons plc (James Fisher) had disparate telephony systems within its many divisions, which were proving complex, costly and time-consuming to manage. The organisation needed to centralise its telephony services and also required SIP/ISDN services for cheaper call charges, line rentals and enhanced business continuity.
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James Fisher

James Fisher was overburdened with many disparate telephony systems, which had become complex, costly and time-consuming to manage. With 40 percent of UK users on a Cisco system that was shortly going end of life, it was time to review the entire organisation’s telephony infrastructure, find a way to improve collaboration and enable more seamless communication and increased efficiencies company wide. Mitel Connect made sense because of its simple and easy communications technology, flexibility and future-proof integration.

Goals
  • Improve collaboration and enable more seamless communication
  • Increase efficiency 
  • Simplify administration and management of the communications system
  • Enhance business continuity
  • Centralise and reduce costs for telephony services
Results
  • Cost savings from the consolidation of voice services
  • Central administration and standardisation
  • Reduced complexity, management overhead and costs
  • Enhanced business and operational efficiency
  • Disaster recovery, resilience and business continuity
  • Reduced carbon footprint and organisational support for environmental sustainability
SIMILAR SUCCESS STORIES
Case Study
Pennsylvania State Education Association

Innovative MiVoice Connect helped PSEA leapfrog from an expensive, aging telephony system to the most technologically advanced solution in the industry.

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Case Study
Anaheim Union High School District

Managing communications for one of the largest school districts in California is no easy task, particularly when it involves over 20 disparate, antiquated phone systems. 

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Sierra Pacific Industries

Seeking to streamline system management across multiple locations and enhance the customer experience, SPI leveraged Mitel’s cost-effective UC platform, MiVoice Connect.

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