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The new telephony infrastructure now offers improved connectivity, is faster and much more reliable. MiVoice Connect can do so much more than the legacy phone system. Previously, messages could only be left on one specific phone, but now messages can be left or picked up from any phone and calls can be transferred to a vast number of users.
On top of that, remote staff have unlimited access to the communications system. With more people working in remote locations, this offers a more flexible way of working.
"This is a huge move for Jessie May into ‘new world’ technology, and it has all been very positive," says Office Manager Jayne Short.
First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.
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Across Health Home Care provides in-home nursing for children in the Dallas/Fort Worth area. To better serve its patients and their families, Across Health Home Care needed to find a way to communicate and collaborate more efficiently with a remote nursing staff.
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Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. When it needed a better way to communicate with its customers, Cape Medical Supply turned to Mitel for its hosted VoIP solution.
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