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Maumee City Schools

Maumee City Schools upgraded to an advanced on-site phone system to increase productivity, help people connect and simplify updates.

Feeling trapped by their current (and obsolete) communications system, Maumee City Schools knew it was time for a change. School secretaries had been acting as a switchboard for hundreds of incoming calls, and system administration was cumbersome. Making the switch to Mitel MiVoice Connect brought drastic improvements that the district expects to benefit from for many years.

"My team and I really want to be able to do the right thing for people, and we felt like we were being held hostage by the previous phone system. With MiVoice Connect, we found the features, simplicity and control we were missing." —Jason Dugan, Director of Technology, Maumee City Schools

    GOALS
    • Relieve school secretaries from routing incoming calls so they can focus on their core competency
    • Ease of use
    • Simplified system administration
    • Quick setup
    RESULTS
    • A single, district-wide phone system allows principals, teachers and support staff to easily connect with each other and with parents
    • Secretaries can focus on their core tasks rather than answering phones and taking messages
    • System changes and updates are quickly and easily completed by school IT staff

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