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Today, Maverick Networks has deep visibility into their customer’s UC systems, with 24/7 monitoring and real-time alerts for immediate notification of issues. Since Maverick began offering MarWatch fault & performance management, more than 10 customers have deployed the solution in just 3 months.
“It’s quickly becoming an accepted add-on that our customers appreciate and want,” said President Aaron Lee. Easily installed on customer networks, MarWatch is fault & performance management software. MarWatch delivers secure remote access to customer sites, with 24/7 performance and availability monitoring of Mitel UC equipment and associated equipment such as PoE (power over Ethernet) switches. To ensure detected issues are acted upon quickly, MarWatch features a flexible alarming system, dispatching alerts via email, Twitter, SMS or SNMP trap for issues such as exceeded thresholds, availability problems and remote access control violations.
“We now can be at the dashboard steering our clients to success, versus navigating with a blindfold. The MarWatch solution puts all the information right there at our fingertips, allowing us to ensure a safe journey for our clients,” said Lee.
First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.
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Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.
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Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.
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