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A thorough evaluation process was commenced in June 2010, with options from several major vendors put through their paces. ONG&ONG chose Radiance Communications and Mitel® as their partners for the project. Radiance is a Singapore based systems integrator that specializes in enterprise communications solutions. Radiance designed and implemented the solution. Routine daily administration of the system is handled by the ONG&ONG in-house IT team, with Radiance providing ongoing maintenance, and assistance with any complex configuration changes.
The solution was designed to take full advantage of ONG&ONG’s VMware data centre infrastructure, with instances of Mitel MiVoice Business, Mitel Teleworker, Mitel Unified Communicator Mobile, and Mitel Audio Web Conferencing running on the existing VMware platform. The initial installation occurred in March 2011.
First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.
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Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.
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Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.
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