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The solution is based on the Mitel Communications Director (MCD), running on Mitel 3300 IP Communications platforms implemented at the two largest offices. Another five office locations are serviced by Mitel IP handsets connecting to the larger offices via a Mitel Teleworker solution. In addition, the entire solution is tightly integrated with Osborne Yuille’s Microsoft applications using Mitel Live Business Gateway. Mitel Audio Web Conferencing is used at several offices, and Mitel® Mobile Extension has been incorporated to help simplify call handling for highly mobile employees.
Operations Manager Damian Smith said, “We need to be able to respond very quickly to changing circumstances, and are always looking for ways to innovate and deliver new value to our clients. Mitel’s conferencing technologies help us to effectively deliver training across our offices, rapidly deploy new service offerings and achieve consistently high client service levels across our business.
FirstPort realised cost savings and multiple business benefits by consolidating multiple legacy PBX telephony systems to a single hosted Mitel platform, supported by Koris.
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Whitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.
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With an end-of-life phone system that lacked business productivity features, Weber State Credit Union was unable to accommodate growth.
