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The solution is based on the Mitel Communications Director (MCD), running on Mitel 3300 IP Communications platforms implemented at the two largest offices. Another five office locations are serviced by Mitel IP handsets connecting to the larger offices via a Mitel Teleworker solution. In addition, the entire solution is tightly integrated with Osborne Yuille’s Microsoft applications using Mitel Live Business Gateway. Mitel Audio Web Conferencing is used at several offices, and Mitel® Mobile Extension has been incorporated to help simplify call handling for highly mobile employees.
Operations Manager Damian Smith said, “We need to be able to respond very quickly to changing circumstances, and are always looking for ways to innovate and deliver new value to our clients. Mitel’s conferencing technologies help us to effectively deliver training across our offices, rapidly deploy new service offerings and achieve consistently high client service levels across our business.
Open Mortgage Turns to RingCentral to Create a Better Mortgage Experience
Read MoreSöderberg & Partners trialled Mitel’s latest MiContact Center Business solution, successfully delivering an integrated omnichannel customer experience.
Read MoreiQuest deployed Mitel’s MiCloud Connect telephony system enabling all staff, including in-field support engineers, to quickly, seamlessly connect with customers.
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