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Overland Footwear Group

Rather than start again at the ground level with a new on-site telephony system, this New Zealand retailer took a different direction by moving to the cloud during the COVID-19 pandemic. The result has brought them further ahead in team collaboration and customer communication and led to operational simplicity and cost savings.

"Many companies went to Microsoft during the pandemic only to realize they don't actually support enterprise voice in the most seamless and cost-effective way. But, for us, if someone in Teams calls someone on the Mitel platform, it's seamless and with no extra costs." —Bob Kombora, IT Manager, Overland Footwear

GOALS
  • Consistent, single-number communication within and between stores as well as with suppliers and customers
  • Create meaningful connections with customers
  • Ability to communicate from anywhere (especially during pandemic lockdowns)
  • Reliable call quality and telephone service
RESULTS
  • Super-reliable call quality and service from a connected-from-anywhere cloud communications system
  • Seamless integration with Microsoft suite, including Teams, as well as consolidated licensing
  • More than 20% reduction in annual communications costs
  • Consistent, anywhere communication for both internal and external parties
  • Drastically improved customer experience
  • Simple administration and maintenance means staff can focus on their jobs and not the communications system
  • Deep visibility and analysis of daily operations
SIMILAR SUCCESS STORIES
Case Study
Skagit Valley Co-op

Originally operated out of a church basement, the Skagit Valley Food Co-op facility now occupies half of a city block with an adjacent space for food production. The co-op has used Mitel MiVoice Office 250 with a primary rate interface (PRI) connection and T1 phone line since 2014.

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The Van Mossel Groep

In Belgium, VMG needed uniformity. Through several acquisitions, VMG grew rapidly, but this simultaneously resulted in using various disparate legacy phone systems that were time-consuming to manage.

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Case Study
Tien Wah Press

Tien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.

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