Product hero

Overland Footwear Group

Rather than start again at the ground level with a new on-site telephony system, this New Zealand retailer took a different direction by moving to the cloud during the COVID-19 pandemic. The result has brought them further ahead in team collaboration and customer communication and led to operational simplicity and cost savings.

"Many companies went to Microsoft during the pandemic only to realize they don't actually support enterprise voice in the most seamless and cost-effective way. But, for us, if someone in Teams calls someone on the Mitel platform, it's seamless and with no extra costs." —Bob Kombora, IT Manager, Overland Footwear

    GOALS
    • Consistent, single-number communication within and between stores as well as with suppliers and customers
    • Create meaningful connections with customers
    • Ability to communicate from anywhere (especially during pandemic lockdowns)
    • Reliable call quality and telephone service
    RESULTS
    • Super-reliable call quality and service from a connected-from-anywhere cloud communications system
    • Seamless integration with Microsoft suite, including Teams, as well as consolidated licensing
    • More than 20% reduction in annual communications costs
    • Consistent, anywhere communication for both internal and external parties
    • Drastically improved customer experience
    • Simple administration and maintenance means staff can focus on their jobs and not the communications system
    • Deep visibility and analysis of daily operations

Products


Similar Success Stories
Case Study
Hedin Bil

Hedin Bil is a full-service car dealership in Sweden and Norway that needed a better way to handle their 600,000 calls a month and seamlessly connect their 2,300 employees.

Read More
Case Study
Headquarter Toyota

Headquarter Toyota needed to improve communications across locations, while adding depth and ease to the ways employees interact with one another and with customers.

Read More
Case Study
Carlsberg Breweries

Microsoft integration and digital transformation were made easier with this Mitel technology in place.

Read More
Ready to talk to sales? Contact us.