Plexus Law

Plexus Law’s legacy communications system was too expensive to maintain and lacked flexibility and functionality, particularly for reception staff and remote workers. Plexus Law seamlessly moved to a Mitel solution that has dramatically improved communications internally and externally.

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Plexus Law deployed an on-site solution, migrating from ISDN to SIP for over 900 users in six separate locations; MiCollab for conferencing, IM and presence, enabling full access to the phone system’s extensive call features, such as screen sharing and audio conferencing; MiContact Center for 15 users in specific departments with large inbound volumes; and MiVoice call recording was also installed centrally for all six sites.

“It’s been a refreshing change to have such a collaborative working relationship with Mitel, as the manufacturer often takes a step back once the solution has been sold. Mitel have been superb,” said Telecoms Engineer Matt Baker.

Goals

Replace a legacy system that was expensive to maintain and manage
Collaborate better internally
Route incoming calls quickly and efficiently
Give employees flexible and remote working options

Results

Receptionist console made it easier for calls to be connected and transferred efficiently
Collaboration and conferencing tools improved communication both internally and externally
Enhanced resilience
Contact center functionality allowed calls to be routed directly to the right people

Products

MiVoice Business

MiCollab

Contact Center

MiVoice Call Recording and Quality Management

MiVoice 6920 IP Phone

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Solutions

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