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SAN FRANCISCO GIANTS™

The San Francisco Giants™, an eight-time World Series-winning Major League Baseball (MLB) club based out of San Francisco, Calif., host nearly 42,000 fans every game and interact with many more on a daily basis. When it came to handling those interactions, the Giants looked for a high-performance solution that integrated with the club’s CRM, reduced complexity in the office and saved money.
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“When we initiated our voiceover IP project, we looked at all the major players in the market,” said CIO Bill Schlough. “We looked at Nortel, Cisco, Avaya; those were no-brainers to include on our list. We did our thorough due diligence analyzing all four of those potential partners, and ultimately chose ShoreTel [now Mitel]. Really, it was the simplicity and the reliable architecture that they had. When you compare that to some of the alternatives out there that would require multiple racks, multiple points of failure. That was a big differentiator for us.

Major League Baseball trademarks and copyrights are used with permission of MLB Advanced Media, L.P. All rights reserved.

Goals
  • Improve customer service
  • Lower business communications costs
  • Simplify communications for employees
Results
  • A system that reduces complexity within the work environment
  • Integration into the in-house CRM, meaning improved fan interactions
  • Saving hundreds of thousands of dollars while also adding functionality from the previous system

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Solutions
SIMILAR SUCCESS STORIES
Case Study
Major League Baseball

“Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of Major League Baseball® and our 30 clubs,” said Chris Marinak, executive vice president of strategy, technology and innovation with MLB®.

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Case Study
Senators Sports and Entertainment

When the Ottawa Senators wanted to bring speed and agility to their business communications, they chose Mitel.

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Case Study
Mitel And MLB London Series 2019

Mitel is helping bring Major League Baseball™ to Europe for the first time ever. During the historic series, Mitel will provide London Stadium with an advanced platform that powers team communications on and off the field.

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