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When searching for the right communications solution, SPI was disappointed with the options offered by Avaya, NEC and 3com. In addition, Cisco was too expensive considering the lack of capabilities offered by their system and too complex, requiring greater support from outside the company. Fortunately, SPI discovered that Mitel had a robust, cost-effective system meeting all of their requirements and easily managed with in-house resources.
"When the users saw they could have all these features they didn't have, they were saying 'Let's move to this now.'"
- Chris Gumm, Senior Network Engineer at SPI
Antalis is Europe's leading wholesaler and is a global supplier of fine paper, packaging and packaging materials. Antalis has over 5,500 employees in 43 countries worldwide and has a leading position in the Swedish paper market and delivers 1.5 million tons of paper every year.
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Top Oil needed a unified communications system with visibility into quality of customer service it was providing.
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