Sonnen’s checklist of need-to-have features included click-to-dial capabilities, Salesforce.com integrations and a mobile-first design. These features narrowed its choice of cloud service providers. Sonnen evaluated Jive communications, Massergy, and Mitel, and ultimately chose Mitel’s MiCloud Office for its full feature set and competitive value.
“Mitel’s price was competitive to the other companies we evaluated, but Mitel offered more features,” explains Jessica Brawner, Internal Operations Manager for Sonnen.
Brawner was particularly impressed with Mitel’s MiTeam collaboration solution, which enables employees to chat, share content and communicate via real-time voice and video – directly from their mobile devices. Implementing MiCloud Office has helped Sonnen’s field service technicians and remote sales force stay connected no matter where they are, empowering them to collaborate internally and better serve customers.
First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.Read More
Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.Read More
Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.Read More