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According to Milan Růžička, Marketing Director for the Business Market for T-Mobile in the Netherlands, the company saw the need to go beyond ofering cloud telephony services by including mobile capabilities as well as fixed mobile convergence for its SMB customers, specifically customers with 20 full time employees or more. TMNL wanted to help their customers as they migrate their on-premises PBX to the cloud in a smooth and seamless way, while leveraging their existing phones and investments. In addition, the company wanted to utilize a flexible platform that allows the company to continuously implement new features and services that its customers can deploy at various stages. THE SOLUTION – CLOUD & CLEAR To meet these goals, TMNL turned to Mitel, as the two companies share a vision of a real-time mobile enterprise.
“We saw that our competitors were using another vendor and focusing on small companies,” said Růžička. “We’ve seen Mitel be successful in the SMB market, and they offer traditional and modern cloud PBX capabilities, plus contact center capabilities that enable and support multimedia, teleworkers, and home workers.”
Address the emerging cloud market, as well as customers’ need for more ‘mobile centric’ communications
Provide a lower total cost of ownership than its key competitors
Expand and become the leader of business-to-business (B2B) customer experience management
Outperform the market and be recognized as the most flexible provider
Accelerate service delivery to customers and partners
Customers can migrate to the service at their own pace (and where contracts allow)
It offers a variety of standard features, as opposed to a one size fits all “Centrex” model
Customers can scale up and down as needed, while adding and deleting features based upon the different profiles and add-ons
TMNL offers both flexi and pay per use or bundled subscriptions, providing customers with more options
Econocom required a robust contact center solution to build their new IT support offer around, and they selected Mitel’s MiContact Center Enterprise for its customer experience-boosting features.
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Llewellyn needed to reduce costs and increase efficiency to remain competitive, and their new system had to be easy to use and manage.
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Festival Foods needed an advanced, scalable phone system, and Mitel delivered.
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