During peak times, Top Oil receives upwards of 8,000 calls per month and, with 18 disparate phone systems, this presented a huge problem for the multisite organization.
Sales opportunities were being missed and there was a high risk of customers’ calls being left unanswered. Furthermore, the company was spending approximately €40,000 annually on line rental. Many of the systems were end-of-life and there was limited support.
The Mitel Connect platform helped James Fisher centralise telephony across all divisions for more seamless communications, with support from TruStack.Read More
Simplified deployment and tight-knit integration with Lync presence capabilities wins over automotive distributor.Read More
Seeking to streamline system management across multiple locations and enhance the customer experience, SPI leveraged Mitel’s cost-effective UC platform, MiVoice Connect.Read More