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This Florida-based, family-owned company provides transportation and related services for both public and private sector clients. Substantial growth led to a search for a robust communications system that could evolve with the company for years to come.
Transportation America was growing—adding new business units, receiving thousands more calls each day and building additional locations. Its existing communications system was struggling to keep up, let alone maintain the specific service levels required of public entities. After partnering with CT Solutions, the company selected and deployed Mitel’s MiVoice Office, a robust phone system, as well as MiContact Center Office, a customer experience management platform with real-time statistics. Both are easy to use, feature-rich and scalable.
First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.
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Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.
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Sonnen went from no business communications system to adopting MiCloud Office, the comprehensive solution to their need for enhanced connectivity.
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